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Diagnosis diabetes
The
Thompson
Family
Andre hadn’t been feeling like himself for months. He was constantly thirsty, making frequent trips to the bathroom—even waking up at night—and despite trying to lose weight, the number on the scale kept climbing. The fatigue weighed on him, but missing work wasn’t an option. No work meant no paycheck.
One afternoon, midway through his shift at the grocery store, Andre collapsed. An ambulance rushed him to the hospital, where doctors quickly pieced it together. After a series of tests, he was diagnosed with type 2 diabetes.
He left with prescriptions, instructions for major lifestyle changes, and the unsettling realization that something serious had been building for far longer than he had allowed himself to see. He also felt overwhelmed and unsure of how to move forward, especially since he had not been to a doctor in years.
Getting WellConnected
As Keisha sat in the hospital waiting room, the weight of it all settled in. She knew of others at church living with diabetes, but she didn’t understand what it would take to keep Andre safe. Her thoughts quickly turned to cost. With each family member on a different plan, just keeping track of coverage was overwhelming—and she couldn’t remember if Andre’s was still active.
She thought of the church’s health ministry—something she had always meant to look into, but never had the time. From the waiting room, she called Barbara. The church had adopted WellConnected to help their congregants get better access to community services.
Barbara went to Keisha’s house to sort through the details. Together, they uncovered what Keisha had feared: Andre’s coverage had lapsed. He also didn’t have a primary care doctor—no one to guide what came next after the hospital.
By then, the strain was already showing. Keisha had missed several days of work, and Andre’s shifts had stopped entirely. The worry wasn’t just about his health anymore—it was about how quickly everything else could begin to unravel.
Barbara got to work. She helped re-enroll Andre in coverage, reached out to the hospital about financial assistance, and connected him to a primary care provider. She also enrolled Andre in the diabetes support group that the church convened monthly.
Economic
Health
Family
Community connection
Family personas and images are AI-generated composites representing common situations the WellConnected service supports. Not depictions of real individuals.