A darkly lit kitchen at night
The O'Brien family

BACK

A relapse

The

O'Brien

Family

The call came just after 2 a.m.

Colleen answered to a calm voice telling her Billy had been found in his car, off the road in a ditch. He was alive and on his way to the hospital.  She moved quickly, calling Billy’s mom to come stay with the kids—just to be there while they slept and to get them ready in the morning. Then she headed out the door.

At the hospital, the news came in pieces—cuts, a few fractures, nothing life-threatening. He would be okay. Then, more quietly: drugs were involved.  Colleen stood still. He had lapsed. Billy lay bruised and sleeping. For a moment, everything else faded. Then it all came rushing back—appointments, school, work, bills.

Her next call was to Maureen, a friend she and Billy had known since high school. Maureen urged her to call their health insurance plan—they could explain what was covered and give her in-network treatment options.  Colleen stepped into the hallway, phone in hand, and found the number on the back of the card.  

Healthcare Dominoes

Healthcare Dominoes

Work

Lost wages

Work

Lost wages

Food

Not enough money to cover food expenses

Food

Not enough money to cover food expenses

Housing

Affording rent

Housing

Affording rent

Getting WellConnected

A headshot of an older man
A headshot of an older man

Colleen was connected to a case manager, Derek, who offered a few options for Billy, including residential and out-patient.  In addition to supporting Billy, Derek said that he could offer some support for Colleen and the kids through WellConnected. There were some community services that could help with rent, food and even transportation costs until Colleen felt grounded.   

Impact summary

Impact summary

Work

Lost wages

Lost wages

Time off to manage the crisis

Time off to manage the crisis

Treatment options in hand

Treatment options in hand

In-network care for Billy

In-network care for Billy

Food

Stretched too thin

Stretched too thin

Not enough left for groceries

Not enough left for groceries

Food support lined up

Food support lined up

Community services for the family

Community services for the family

Housing

Rent at risk

Rent at risk

Bills piling up fast

Bills piling up fast

Rental help available

Rental help available

Plus transportation support

Plus transportation support

Community connection

Alone at the hospital

Alone at the hospital

No one to support

No one to support

Derek as navigator

Derek as navigator

Case manager for the whole family

Case manager for the whole family

Family personas and images are AI-generated composites representing common situations the WellConnected service supports. Not depictions of real individuals.